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Appointments

Regular family patients are seen on an appointment basis. We request that you schedule in advance so we may reserve specific treatment times for you. If you prefer you may be seen by your Doctor on a walk in basis when he/she is doing a walk in shift. The receptionist will give you a reminder card. We will make every attempt to see you in a timely manner and complete your treatment as efficiently as possible. If you cannot keep your appointment, please call us as soon as possible with at least 24 hours notice so we can extend this valuable time to another patient.

Treatment

Patients will be treated with courtesy and respect. We invite you to participate in the planning of your healthcare and will endeavor to establish a working partnership with you. Treatment will be explained in terms that can be reasonably understood. Patients have the right to respectfulness and privacy as it relates to their medical and personal care program. We assure you that all treatment and medical records will be kept secure and confidential.

Health History and Medications

For your safety and comfort it is important that the attending physician is aware of all medical conditions as well as all medications you are currently using, including over the counter medications, herbal remedies or other alternative remedies. Please keep our office up to date about any changes.

Patient Responsibilities

As a patient, you are responsible for providing information regarding past illnesses, hospital stays, medications, and other matters related to your well-being.  We encourage you to ask questions when you do not understand information or instructions.  As a patient, you are also responsible for following the agreed upon treatment plan. When it is impossible for you to make your appointment or you will be late, please telephone our office and inform the receptionist.  This allows us to re-book for your continued care and to extend this valuable time to another patient.

Your Personal Health

You are responsible for recognizing the impact of your lifestyle on your personal health. Good health depends on much more than health care services. Check out our recommended Patient Resources Online for more information for you to achieve a healthy lifestyle.

Please send your feedback on the Medi-Kel Web Site to webservant@medi-kel.com 
Copyright © 2001-2012  Medi-Kel Clinics Ltd.  All rights reserved.
Revised: 01/06/12.